Where’s my remote?
I’m sorry for the lack of updates regarding anyone’s pre-order those who have emailed in have received essentially the same response as what I’m going to write here.
First off, don’t panic the remotes are still on the way!
As many of you know, we got a small batch of remotes which got dispatched as soon as they arrived out to customers, what we got back from that was there is a small technical problem with some of them. The issue is pairing, sometimes if there is another RF4CE device near by then it will try to pair with that dongle instead of the Motorola dongle. A couple of people who have had this issue managed to overcome it by tricking it into a factory reset. Regardless the issue is less than ideal.
The team at Motorola’s factory have now resolved this issue but it required a modification to the PCB, this has been the bulk of the underlying delay and continues to be the only factor in delaying the build of the remote controls.
I’m told that the lead time on producing these is a couple of weeks. (Shipping from their factory is not going to add much time as we are bringing them over by air).
Essentially at this point, this is what we know. What we have learnt from this experience is that announcing the product and fixing a release time is not advisable, clearly Motorola are keen to make everyone have a 100% stress free experience and for the remote to just work, 100% of the time. This is good, the net down side however is that it takes time to achieve.
I want to thank everyone who has pre-ordered for their patience and support as the number of people who have ordered before we have stock is truly amazing and far exceeded our expectations. We only hope that we can continue to do this with all of our future innovative products and solutions.
Filed under: Nyxboard Hybrid | 18 Comments