Our support team are always on hand to help answer your problems. Check out these frequently asked questions to see if we have the answer for you:

  • How are sources controlled?

Accessing the web interface on any of products is really easy. From your favourite               device that is connected to the same network as your product simply enter                           http://www.gotomymatrix.com  in your browser. It will automatically send you to the web           interface and display the right interface for your device.  It’s that simple! Our easy ro         use FREE web app enables complete control from any device – your phone, iPad or             laptop!

  • How far can signal travel?

With our neo:lite reciever, video transmission  can be reached over distances of 70m. Our neo:pro reciever can reach distances of up to 100m!

  • Are matrices HDCP Compatible?

Yes! All of our products have HDCP. Our new neo:4 Professional Matrix boasts the              latest version, HDCP 2.2, supporting the lates 4k Ultra HD technology.

  • What version of HDMI do our products support?

Our products support HDMI 1.4 and many support the latest HDMI 2.0 standard.

  • What is HDBaseT?


According to the HDBaseT Alliance, HDBaseT is a connectivity standard for the distribution of Ultra High Definition audio and video. The benefits of HDBaseT technology are  the delivery of ultra-HD/3D and 2K/4K uncompressed video  to a number of devices, multiple control signals for multiple purposes and all standard adio formats are supported, including Dolby Digital, DTS, Dolby TrueHD, and DTS HD-Master Audio.




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